Trying to upgrade Internet; this is probably the most frustrating experience I've ever had.
I used to be able to upgrade and downgrade my Internet plan from the Web site. Apparently, that's not a thing anymore. All I want to do is upgrade my Performance plan to the Gigabit plan. That's all. That's it.
Look, I understand you guys are trying to maximize profits and all but this is not a good look. Can I get some help, please?