manusDei's profile

Contributor

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34 Messages

Wed, Nov 25, 2020 12:00 PM

Trying to upgrade Internet; this is probably the most frustrating experience I've ever had.

I used to be able to upgrade and downgrade my Internet plan from the Web site. Apparently, that's not a thing anymore. All I want to do is upgrade my Performance plan to the Gigabit plan. That's all. That's it.

 

Look, I understand you guys are trying to maximize profits and all but this is not a good look. Can I get some help, please?

Responses

Accepted Solution

ComcastAmir

Official Employee

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6.3K Messages

7 m ago

Hello manusDei, thank you for creating a post on our forum. I am sorry that your experience has been all but easy, please allow me the opportunity to help with making changes to your account. To get started can you send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message"?

manusDei

Contributor

 • 

34 Messages

7 m ago

So I tried to call the phone number on my bill. (1-800-XFINITY) I talk to a rep, who says she's more than happy to help me upgrade my Performance plan to a Gigabit plan. After several failed attempts at trying to verify my agreement, we finally got it done but I still don't see any changes to my speed after rebooting the modem. It's been about 15 minutes.

 

Once again, could someone please help???

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