Trying to upgrade internet plan, but haven't received any confirmation?
In the past three weeks I've tried upgrading my internet speed at least 3 times in as many weeks, and have received order numbers but thus far I haven't received any confirmation that my order was recieved (accepted, rejected, or otherwise), either on my Xfinity account page or either email listed for my account. I don't know if I'm being impatient and it will change after 11/1, or if my orders aren't going through. I use my own equipment now and I'm planning to upgrade my router/modem with a new model from an online seller to take advantage of the faster speed, but I'm only going to buy the new equipment once I know I'll need it.
Has anyone else had this experience, or can possibly assist? Thanks!