1 Message
Trying to speak to a live person!!! Impossible!!!! Why!!!! [Edited]
Everything! I have been trying to speak to someone for over three weeks plus, and have done pretty much everything wanted!!!!! Explained my issues over 100 times now and probably more!!! Still have not been connected to any at all!!! One of my main concern is why in world do you make it virtually no absolutely impossible for your customers to speak to a live pe
for help!!! My phone number is [Edited: “Personal Information”], could i please please please get a live person who has authority and can actually do something about major issues call me anytime!!!! Again my number is [Edited: “Personal Information”]!!!!
XfinityThomasB
Official Employee
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1.4K Messages
1 month ago
Hello user_hl3lmw
We offer many options to speak with a member of our team. We do have our phone support through 1-800-XFINITY, and also our in person support at one of our Xfinity Stores. Our team here is a corporate based team that is happy to help with any concerns you might have. Can you provide some details on what is happening? Your satisfaction is always our top priority.
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user_14e0c3
Visitor
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14 Messages
12 days ago
Why can't you contact [Edited: "Language"], you ask. One reason (or the main reason) is that you are only a Residential Services consumer. You're only one individual in their "captive audience." When they got their franchise to exclusively provide services in your community who else could you contact to get TV Cable, Internet, or VOIP Phone service? Once they were "gifted" the territory all competition was locked out and you were locked in.
So why should [Edited: "Language"] care to treat you special when you have no other business choices for those services. Thank your City or County Government for that situation! Once a corporation gets an exclusive franchise and grows so big with no competition for so many years, you the individual is diminished to one of many consumers to be exploited. [Edited: "Language"] is just one more corporation that considers itself "too big to fail."
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