Visitor

 • 

1 Message

09/08/2026 7:10 PM

Trying to speak to a live assistant

I need to know why my bill went up twice as much

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

6 hours ago

Thanks for meeting us here about your billing concerns, @user_7u9d9n. You've reached the right place for help with your bill. Please send us a Direct Message with your name and complete address. 

 

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon. 

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

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