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rsbagosy
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Regular Visitor

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2 Messages

Friday, January 22nd, 2021 12:00 PM

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Trying to sign up for Unlimited Data option - coming up as temporarily unavailable

Unlimited Data option Temporarily Unavailable?

I've been going over my 1.2 TB usage plan and getting emails from Comcast about it and suggesting I sign up for their $30 unlimited option. However, whenever I try it says the plan is temporarily unavailable.

 

Can someone assist me in getting this done?

 

Thanks in advance,

Rick

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4 years ago

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Again

Expert

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31.9K Messages

4 years ago

@rsbagosy 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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rsbagosy

Regular Visitor

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2 Messages

4 years ago

@Again  I still haven't received a response to my message from Friday.  Is there any chance you could help me or elevate this again so I can get this done before the end of the month hits?

 

Thanks in advance,

 

Rick

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Again

Expert

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31.9K Messages

4 years ago

@rsbagosy wrote:

@Again  I still haven't received a response to my message from Friday.  Is there any chance you could help me or elevate this again so I can get this done before the end of the month hits?

 

Thanks in advance,

 

Rick

Due to an unseen glitch in the system the OE's are backed up responding to escalations.  All I can say is be patient.

 

And, fwiw, unlimited data is measured from the 1st of the month to the last of the month.

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XfinityMichaelC

Administrator

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4.4K Messages

4 years ago

Greetings, @rsbagosy! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are running into issues when trying to add the unlimited data plan to your account. We can certainly assist you with that! Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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