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zoopy
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57 Messages

Sunday, January 19th, 2025 3:05 PM

trying to see about renewing

anyone from xfinity's team willing to help? the xfinity website is really buggy , and keeps disconnecting me with 'unable to connect to my services' or something like that, then logs me out. i'm interested in seeing if i can contract for another year as my contract expires next month. hopefully i can get the same rate and services just rolled to another year's contract. let me know please. thank you much.

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13 days ago

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EG

Expert

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108.3K Messages

17 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@zoopy You can be helped by a customer service rep right here on these help forums. I've escalated your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. You should soon get a reply here in your topic. Good luck !

(edited)

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XfinityBenjaminM

Official Employee

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1.8K Messages

17 days ago

 

zoopy Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what offers we have for you. Also, we see your Direct Message. In the future, please wait to be invited to send a Direct Message as it is a violation of our Forums Guidelines to send an Unsolicited DM to an Official Xfinity Employee. We will reply to your DM shortly but please remember to follow the process in the future.

 

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XfinityMartyR

Official Employee

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1.7K Messages

13 days ago

 

zoopy Thanks again for reaching out, and working with us directly! I'm glad we could find you a new plan at a rate that works for you. 

 

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zoopy

Contributor

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57 Messages

Youre awesome man.. i appreciate you.  

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13 days ago

Andyr1

Gold Problem Solver

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7.9K Messages

17 days ago

This is a public forum. If the online is not working properly (not unusual), then either call Comcast or go to an Xfinity Store. Plus, you can usually get better deals talking with a person, as online is usually doesn't offer much, if anything, in the way of deals for existing customers.

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