Trying to Return Pod

Morning,

I have been trying to return an extender pod I got online for about a week. First, I brought it to a store they said I had to fill out a form which I did. The form sent me an email 2 days later on how to return it at UPS but the return label would not pull up and the link just said not found. I filled out the form again hoping the new label would work but I'm worried it won't and then I will go beyond the 30 policy. I only had it for about 17 days now. If the link doesn't work again what do I do?

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XfinityMichaelC

Administrator

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4.5K Messages

2 years ago

Hey, @user_l10bok! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having when it comes to getting the return label to pull up. Was the form you filled out from this page? https://www.xfinity.com/xfi-pods-return-form

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U

user_l10bok

2 Messages

Yes that was the form

2 years ago

0

XfinityOrlandoM

Official Employee

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2.5K Messages

@user_l10bok

Have you tied clearing your caches and cookies on the device your are using or use another device

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

Customer Service

user_l10bok

Trying to Return Pod

XfinityMichaelC

user_l10bok

XfinityOrlandoM

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