23 Messages
trying to report tv outage
How do I report an outage. I tried calling comcast and have been cut off/hung up on 7 times. The stupid automated system tells me what to do then hangs up on me. My tv cable service is going on and off sporadically for about 10 minutes. Tried using the app also with no success. Now the service seems to be OK but customer service is a joke.
Accepted Solution
XfinityAngie
Official Employee
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2.1K Messages
20 days ago
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sailorbear510
Contributor
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96 Messages
20 days ago
Sometimes there will be technical issues with the cable system in your area. Unless its something, such as complete loss of service for say, many hours its not going to be reviewed as a total outage but more likely a temporary problem that they are trying to resolve. A few calls ususally can warrant techs online and over chat telling you to reset this , yada yada yada and when it does not work then you can schedule a tech to view your issue at your leisure and often a service fee.
Hopefully its still working now as of my reply. But do post back if you encounter more issues as Xfinity Staff can help you here as well. If you consider your issue resolved, consider marking my post as the accepted solution but also do come back if the issue persists.
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