Trying to Remove Checking Account from Account

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@mason2121 wrote:

It is ridiculous that I cannot either talk ot chat with an agent.  I have tried multiple times over the last few weeks to no avail.  My father divorced in March of 2020, and needs his personal checking account removed from his ex wifes Comcast account in Florida.  he no onger resides at the address, and is no longer responsibl;e for her bills.  He is bein charged $14.68 per month for servies he does not use. Please remove his checking account from this account.

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Unless you have been authorized by him on his account to make changes, there isn't anything we can do to help.  He is the one that needs to contact Comcast.  [He would need to verbally authorize you to Comcast; just your word won't do if you're found to not be authorized.]

Alternatively, he could close his checking account and open a new one.  Or, he could contact his bank and request they remove the ability to pay on her account [assuming autopay was set up].