Visitor

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1 Message

Saturday, February 28th, 2026 8:00 PM

Trying to reach customer retention

I have questions about the modern speed and the overall motor I’m paying for the best there is but it doesn’t look like I don’t see that quality of service till before I transfer service. I want to talk to someone with customer detention. I’ve been with Comcast for over 20 years

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Official Employee

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4.7K Messages

4 hours ago

Hi user_ixcb6s! Thanks for reaching out on our Xfinity Forum. It's a pleasure to have you in our community. My team is here to support you and would be more than happy to help you with your service/speed concerns. To best look into everything for you, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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