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user_dbmpnw
1st Topic

1 Message

Tuesday, February 11th, 2025 9:12 PM

Trying to reach a live person

I am trying to reach a live person concerning my bill. It is almost impossible. this still allowed through Xfinity? The issues that I have cannot be solved by a chat.

Question

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Updated 

2 months ago

49

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user_kypf8d

2 Messages

3 months ago

There are no humans left at Xfinity. Only bots, even if you get ahold of a "live" one. This company has zero idea how to provide customer service. Good luck.

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XfinityMartyR

Official Employee

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2K Messages

3 months ago

We appreciate you reaching out to us over our Community Forums, user_dbmpnw. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your billing issue, so the Community can have an understanding of your concerns. 

 

 

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user_omurmr

1 Message

2 months ago

Worse service ever, no humans beings 

1

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XfinityBillie

Official Employee

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3.3K Messages

 

user_omurmr Thank you for taking the time to reach out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers. I know that there are times I love being able to do everything via self-service options, but occasionally I run into a question that needs a human answer. Our team is here to help you with any of those questions you may have. Can you share with us how we can help you and work towards turning this experience around for you?

 

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2 months ago

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