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Visitor

 • 

2 Messages

Monday, May 19th, 2025 2:45 PM

Trying to pay my phone bill

I'm trying to pay my phone bill but its not accepting payment and my service has been suspended 

Official Employee

 • 

1.9K Messages

2 days ago

 

user_rb2e05, Thank you for reaching out to Xfinity Support. 

To make a one-time payment through your Xfinity Mobile account:

  1. Visit xfinity.com/mobile.
  2. Sign in to your account using the Primary user’s Xfinity ID and password.
  3. Select the Billing tab.
  4. Select Make a Payment.
  5. Select the total balance due or enter another amount before selecting Proceed to Payment Method.
  6. You can use your payment method on file with Xfinity Mobile or use a different card.
    • If you choose to use a different card:
      • You’ll need to confirm your identity by entering a six-digit code sent to a trusted contact method before proceeding.
      • You'll have the option to replace your card on file with the one you’re using.
  7. Review and submit your payment.

 

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