Visitor

 • 

2 Messages

Monday, May 19th, 2025

Trying to pay my phone bill

I'm trying to pay my phone bill but its not accepting payment and my service has been suspended 

Oldest First
Selected Oldest First

Official Employee

 • 

1.9K Messages

3 months ago

 

user_rb2e05, Thank you for reaching out to Xfinity Support. 

To make a one-time payment through your Xfinity Mobile account:

  1. Visit xfinity.com/mobile.
  2. Sign in to your account using the Primary user’s Xfinity ID and password.
  3. Select the Billing tab.
  4. Select Make a Payment.
  5. Select the total balance due or enter another amount before selecting Proceed to Payment Method.
  6. You can use your payment method on file with Xfinity Mobile or use a different card.
    • If you choose to use a different card:
      • You’ll need to confirm your identity by entering a six-digit code sent to a trusted contact method before proceeding.
      • You'll have the option to replace your card on file with the one you’re using.
  7. Review and submit your payment.

 

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