1 Message
Trying to order internet service but did not receive confirmation email
I am trying to set up internet service. I made an order online three days ago but have still not received a confirmation email and my installation is supposed to be tomorrow morning. I received an order number at the time of making it but have received no further information from Xfinity. I am unable to log in to Xfinity online or in the app as I get either an error message or a glitchy loop.
XfinityArmand
Official Employee
•
2.2K Messages
11 months ago
Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_x2r25g. We are so glad to hear from you and happy to help in any way that we can in getting things squared away with your service order. No worries! You have reached out to the right team. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0