Visitor
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1 Message
trying to move services
i'm trying to move services and I cannot get the portal to send a confirmation or complete the final steps. i've been trying to reach an agent for 2 hours since the ai assistant is just supplying me the same link over and over again. i've called the 1(800)-xfinity line and not been able to get past that ai. any tips? or should I just switch providers to get over this [Edited: "Language"]?
XfinityJamesC
Official Employee
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2.2K Messages
3 days ago
Greetings, @user_1v6gqu! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about moving your service. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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