New Poster
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1 Message
Trying to move service and get error message, oops, looks like something went wrong.
I am planning to move soon and I have tried to set up all the details, the modem, the xfi complete, the internet speed, even inputting the to and from addresses. But when it comes time to actually reviewing and paying, everytime I get a "Oops looks like something went wrong, please try again later message" can I please get an agent to contact me and help with this so I can have this sorted before the move, thank you.
Responses
ComcastMichele
Official Employee
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341 Messages
4 m ago
@Ikechi1Thanks so much for taking the time to reach out to us regarding your move. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I just recently went through a move myself and I know how frustrating, time consuming and messy it can be.I would love to assist with the move of your services and make this process as easy as possible for you. Can you please reach out through private message with your first and last name, name on the account if different,and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3snZ4rQ;
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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