Trying to get XB8 modem

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@Matrixheat1 Thank you so much for your post on how to get our newest Xfi-enabled gateway the Xb8! The Xb8 is a great option available for our customers with our higher speeds options the Gigabit (1.0 Gbps/20 Mbps) and Gigabit Extra (1.2 Gbps/35 Mbps). If you are on one of those qualifying speeds please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to see what options we have to get you an Xb8. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message