Visitor
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1 Message
Trying to get the aerial/burial cable line work completed
I have been waiting for a technician to come back to my home to complete the aerial portion of my aerial/burial cable line. The burial portion was completed weeks ago. When I attempt to AI chat I can't get anywhere? I was told a technician would be back to climb the pole, travel the line over the water creek, and back down the other pole on my property. It's been months. Live chatting with AI is getting me no where.
XfinityNasser
Official Employee
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56 Messages
2 hours ago
Hi, @user_pa39cw. Thank you for choosing the Xfinity Community Forums to address your concern regarding cable work needing to be completed. Waiting that long is certainly not the experience we want for our Value Xfinity members. We'll have to take look into your account to see what's needed to get the ball rolling again.
To do so, can you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
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