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user_9e79j9
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Wednesday, July 31st, 2024 6:08 PM

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Trying to get service for an address in Xfinity's service zone

I have put in multiple requests to move my services to a new location.  I was told that there was no access by one rep, I was told by another rep that I would need to pay for construction (and he would refer me out, I have yet to hear back), and this last rep that said construction has already began and that I need to wait 30-60 days. I have seen no construction nor have I found any county permits pulled by Comcast.

All of these answers do not make sense together. 

I would like clarification on how to get my new residence Xfinity internet access. 

Please let me know how to proceed.

Question

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Updated 

9 months ago

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XfinityRichard

Official Employee

 • 

1.8K Messages

9 months ago

Hi there! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Thank you so much for choosing Xfinity to be your provider, I'm very sorry for the inconvenience and frustration this is causing you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full-service address so that I can assist you further with your serviceability concerns.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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