2 Messages
Trying to get price quote for service if I get rid of landline
Have spoken to several customer service reps and get different answer each time.
I want to turn off my landline (seldom used) but keep everything else I have (internet, cable boxes, and current channel selection).
Can someone assist?
XfinityChristy
Official Employee
•
2K Messages
2 months ago
Good morning @user_gfn9np I would be happy to review your account and see if that is possible. From what you are saying it sounds like you may be grandfathered into a channel line up that we no longer offer and removing your landline will require a new channel line up to be added to your account. However, I would be happy to take a closer look. To get started can you please direct message me your full name and address?
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Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
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