Visitor
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1 Message
Trying to get my exterior cable fixed.
I’ve tried going through the proper channels to get my exterior cable fixed. I used the report form, I was taken to a page that told me I will being receiving an email. No email. I try filling out the same form for two days straight and met with a page that tells me to try again… every time. I even talked to an agent who gave me a support ticket number. No way to check status and it has been a day and no one has showed up. What else am I suppose to do??? This is terrible service.
XfinityAmandaB
Official Employee
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2.3K Messages
1 day ago
Also Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received. With that addressed I can help you in private since you have already sent a DM.
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