Visitor
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2 Messages
Trying to get my bill lowered
Hi, I’m reviewing my bill and considering switching providers — I’ve been offered $39.99/month for comparable internet speed elsewhere. I’ve been a loyal customer and would like to stay, but I need my bill closer to that price. Can you check what retention offers or current promotions are available on my account?
user_r7x0qn
Visitor
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2 Messages
7 hours ago
can you please help me?
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XfinityMatthew
Official Employee
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2K Messages
1 hour ago
Hello @user_r7x0qn Thanks for reaching out to us here on Forums. In order to check for promos I will need to have you direct message us. Please send us a direct message with your full name and service address using the steps below.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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