Visitor
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1 Message
Trying to get help
I'm trying to get help I have recently come of some terrible times and had fallen behind with all my bills I have broken two payment arrangements but im trying to get my phone turned back on but dont have the full amount and they won't put me on any kind or repayment plan. I understand the position im in is not a good one but I do need my phone for work and its kinda hard with out it. I have been a "valued customer" for over 6 years and cant catch a break if there's anyway I can get some help so I can get this taken care of it would appreciate it.
XfinityJohnG
Official Employee
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2.7K Messages
16 hours ago
Thank you for reaching out to our team. I am sorry to hear about your troubles, and will be happy to take a look at any options we have from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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