Visitor
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5 Messages
Trying to get a status update on service momement to a new address
Hello there folks. On November 5 I used the Move Wizard to schedule the transfer of services from one address from another address. The transfer was schedule to execute on November 9 and I am going to handle moving and reconnecting the equipment. However I was called out of town at the last minute due to a death in the family. I was expecting to come back to find the service at the new address offline since I had not swapped in the cable model and TV box from the old address. I was very surprised to find all the services still running at the new address the account for the new address still active even though received msgs about it being scheduled for cancellation.
So I am trying to get a status on the transfer of services to see what needs to be done next. Or if something is waiting on some action for someone to take.
XfinityTony
Official Employee
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1K Messages
1 day ago
@glh14 Hello! Thank you for letting us know what is going on. If your new home is connected to our network and is in the same general region as your old one, your equipment may work for a time as the main hub still recognizes its active status. This won't last forever, as new accounts are generated and audits conducted, so we need to make sure we get that switched over. Please, send a DM to Xfinity Support with your full name and address to get started.
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