Skip to main content
TruLove_Fam
1st Topic

2 Messages

Wednesday, August 21st, 2024 6:26 PM

Closed

Trying to get a new line laid to an property

I am considering buying a new house, but it is .6 miles from the nearest xfinity customer and it currently does not have a line. I won't buy the house if I can't get broadband, so I'm trying to assess what it will take to get a new line installed. (there are several other houses nearby that would benefit, at least one has made inquiries before)

Question

 • 

Updated 

2 years ago

92

1

0

Oldest First
Selected Oldest First
XfinityBenny

Official Employee

 • 

1.6K Messages

2 years ago

@TruLove_Fam Thanks for posting. Buying a new home is a great experience, and I hope you get the one you like best. A home has to be within 200 Feet of a Node, or a connection point. That is required in order to connect the home to our network, successfully and safely. Until then, it is not possible to connect a location that is over 200 Feet or half a mile out. When a home is within 200 Feet of a node, we can request a survey to see how much it would be to connect the home. Sometimes it can be free, sometimes it runs into the several thousands. When you all see a node or service lines installed within 200 Feet of your residences, everyone can get together to see how much they're willing to invest, and who wants to switch over. That will give you all the most leverage in pricing. For now, we hope to expand to your area in the future and appreciate you checking with us for service. 

2

0

TruLove_Fam

2 Messages

So this is a somewhat recent change? There are questions with positive answers on the forums, to basically this same question, within the last year.

2 years ago

0

XfinityEricB

Official Employee

 • 

3.4K Messages

 

TruLove_Fam It may be that they stated what they thought was the closest known area we were in, but it's not fully based on customers. We may have equipment closer just not being used by some homes that it could used for our services. We can put in a ticket to see if the address is closer to our equipment with a possibility to extend, but if you are even remotely close an accurate distance it will come back unserviceable with no cost share option as it's too far out. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here