1 Message
Trying to get a 4k box with DVR
I have tried calling, the automated agent and the store. What do I need to do to get one.
1 Message
I have tried calling, the automated agent and the store. What do I need to do to get one.
XfinityAlyssaA
Official Employee
•
1.8K Messages
2 years ago
Good afternoon @user_xnjbxn, and thank you for reaching out on our Community Forums. We'd be happy to help get one of our 4K DVR boxes shipped to your home. To get started, can you please send us a Direct Message with your first and last name as well as the service address on the account? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
We look forward to working with you!
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