trying to find a way to cancel service when I'm out of country

user_9s3adl, Hi there! Thanks for reaching out. I understand your concern, especially since you're currently out of the country and trying to avoid another automatic payment. We'd be happy to help review options for disconnecting the service. Since this involves account-specific changes, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, so we can securely access the account and see what options are available. Please also let us know that you're currently overseas and unable to receive phone calls. We'll take that into consideration as we review the account and work with you through this platform. We apologize for the difficulty you've experienced and look forward to assisting you further.