@user_5rb147 Hello! Thank you for reaching out to us here on our Community Forum. You have certainly come to the right place for assistance and we are sorry if you have had any trouble reaching out previously. We also see that you have sent us a Direct Message. In the future, please wait until we have engaged with your public post, if we determine that we need to investigate further, we will invite you to send us a DM. Sending an Official Xfinity Employee an unsolicited Direct Message is a violation of our Community Forum Guidelines.
XfinityBenjaminM
Official Employee
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3.1K Messages
3 years ago
@user_5rb147 Hello! Thank you for reaching out to us here on our Community Forum. You have certainly come to the right place for assistance and we are sorry if you have had any trouble reaching out previously. We also see that you have sent us a Direct Message. In the future, please wait until we have engaged with your public post, if we determine that we need to investigate further, we will invite you to send us a DM. Sending an Official Xfinity Employee an unsolicited Direct Message is a violation of our Community Forum Guidelines.
Please look for our reply in DM shortly.
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Expert
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34.5K Messages
3 years ago
@user_5rb147
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