New Poster
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8 Messages
Trying to determine when promo ends
Can someone verify when my current promo ends? I will be looking to extend service possibly, but wanted to see first if Xfinity could match the offer from AT&T for fiber that was recently laid in my neighborhood.
XfinityRay
Official Employee
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2.7K Messages
2 years ago
Good afternoon, @Spurticus1801! You are at the right place for assistance with how long your promotion is good for and what we have to offer for new promotions. You can view when your promotion will end in the Xfinity app or online. You will see your last 24 billing statements. The PDF or downloadable versions of your statements show the most details. Under your package pricing, there will be green writing showing how long your promotion is good for. This is usually found on Page 3 of your statements.
Let's take a further look at this together. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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