Visitor

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2 Messages

Monday, October 20th, 2025

Trying to create Xfinity ID, doesn't recognize my address

I'm moving to a place where the internet is through xfinity bundled services from the management company. I set up that account a week ago and am trying to create my Xfinity ID now, but when I try it says it doesn't recognize my address. This is technically my 2nd account under this phone number since I couldn't just move service normally due to the bundled service, but was told this wouldn't be an issue. Right now just can't get past the address stage since it's not being recognized 

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Official Employee

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2.5K Messages

1 day ago

Hi there, @user_ccpmzv Based on what you stated, it sounds like you're very fortunate to be at a WiFi Ready Apartment. These locations come with equipment already installed to make activating the service easier than a traditional move. I see you're trying to create an Xfinity ID, but your location is not populating. You should, however, be able to get started hereWiFi Ready Apartment. -Richard

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