Trying to create Xfinity ID, doesn't recognize my address

I'm moving to a place where the internet is through xfinity bundled services from the management company. I set up that account a week ago and am trying to create my Xfinity ID now, but when I try it says it doesn't recognize my address. This is technically my 2nd account under this phone number since I couldn't just move service normally due to the bundled service, but was told this wouldn't be an issue. Right now just can't get past the address stage since it's not being recognized

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XfinityRichard

Official Employee

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2.5K Messages

6 hours ago

Hi there, @user_ccpmzv Based on what you stated, it sounds like you're very fortunate to be at a WiFi Ready Apartment. These locations come with equipment already installed to make activating the service easier than a traditional move. I see you're trying to create an Xfinity ID, but your location is not populating. You should, however, be able to get started hereWiFi Ready Apartment. -Richard

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user_ccpmzv

Visitor

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2 Messages

Hi, I just checked the rental agreement, it is not WiFi ready services but it is instead bulk services so I am still getting the equipment sent to me and need to be able to put that address in to create my ID

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6 hours ago

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XfinityMatthew

Official Employee

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1K Messages

Thanks for clarifying. Please send us a direct message with your full name and the service address and we will see what needs to get done on our end to help create the Xfinity ID for you.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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5 hours ago

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Customer Service

user_ccpmzv

Trying to create Xfinity ID, doesn't recognize my address

XfinityRichard

user_ccpmzv

XfinityMatthew

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