Trying to change my plan

I am logged in the whole time, go though the whole "change plan" process, and then when I get to the last screen, none of my changes are there. 

@user_upjijk are you able to clear cookie and cache on your browser and try the order again? 

@XfinityDena​ Based on tons of other forum posts I see here, this is a common issue.

@user_upjijk There can be many reasons why this happens when a customer is trying to change their package on the account. Since you want to complete the transaction online I am hoping the few things you can do to help resolve the issues allows you to make those changes as you would like. Another troubleshooting task would be to use a incognito window https://www.xfinity.com/support/articles/private-browsing 

@XfinityDena​ I have tried that. Several times.

@user_upjijk  Are you trying to remove equipment? That wouldn't be removed until you return it to a store or UPS. 

@XfinityDena​ I am trying to remove 1 piece of equipment but mostly I am trying to reduce my TV plan!!

I just tried again, and removed only the tv channels and left the box alone, and it still didnt remove them AND it added another box for no reason. (We currently have 2 boxes) This is in an incognito window.

@user_upjijk Are you also changing your internet package even if you are selecting the same speeds and equipment for that you may be in a package that isn't allowing you to just change the cable channels

I am all set - someone on xfinity twitter support is fixing it for me.