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Home1157
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10/01/2026 3:29 PM

trying to change address

I moved im with my dad and im trying to bring my xfinity wifi from my old house with me and it only gives me a option to shop buinsess deals. It's telling me that my dads address is a business address when its not. if able i would like help on how im able to fix that problem or situation. please message me back

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3 days ago

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XfinityBenjaminM

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3.4K Messages

3 days ago

 

Home1157 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a closer look at this for you. You're saying that your Dad already has an account, and you are trying to set up your own account/service at the same address? We'll have to check because we generally don't allow multiple accounts at one address. When you can, please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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Home1157

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@XfinityBenjaminM​  No. im sorry for my spelling I was using speech. I myself already have a account with the address at my aunts house, I just moved in with my dad and i would like to transfer my xfinity service to his address but it says that its a buisness address. i was wondering how i would be able to fix that so im able to move my service here. 

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