Visitor
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1 Message
Trying to cancel
I've been trying to cancel online and everytime the chatbot gives me a link to schedule a callback, the link just hangs on a refresh/loading screen. I've tried calling in and can't get through to anyone. This has to be illegal right? What can I do?
XfinityDuron
Official Employee
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887 Messages
4 hours ago
Hello there @user_0l980g, I hope you are having a great night. Although we are going to hate to see you go, I will be more than happy to assist you with cancelling your services. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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