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user_stopnowplz
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Thursday, October 10th, 2024 7:03 PM

Trying to cancel "service", please allow me to cancel my "service", I have called and live agents refused to cancel

Hello,

I am contacting Xfinity here in the public forum to attempt to get my service canceled. My home internet has been out for 2-3 days, however yesterday I was charged the monthly amount and I still do not have service. I would like to get this final monthly payment refunded if possible. I have had multiple issues in the past and no longer need home internet. Additionally, I have submitted an FCC complaint regarding the refusal to cancel. Please allow me to cancel this broken service so I am not charged further, thank you.

E

Question

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Updated 

8 days ago

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EG

Expert

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106.6K Messages

8 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

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1.3K Messages

8 days ago

Hi there, @user_stopnowplz ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm so sorry for the inconvenience you are having trying to cancel your service, I will be more than happy to assist you with that and also look into your credit request. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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