1 Message
Trying to cancel my Xfinity services for several days! This is ridiculous.
I have tried repeatedly to cancel my service as I moved in with family so no longer needed. I tried to chat and says no agents available. I called and no one could help and call got disconnected after sitting on hold. I tried to request a call back and got an error they were having trouble requesting callback and to try again.
It's almost 2025 - Xfinity update your technology you should be able to cancel on your own when logged in. WHY do I need to talk to anyone!!!
CANCEL MY SERVICE NOW!!
EG
Expert
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110.1K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.1K Messages
5 months ago
Greetings, @user_ip0hma! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your support.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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