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content_of_c
20th Anniversary celebration
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09/05/2026 7:05 PM

Trying to cancel my TV service, why is it so difficult!?!?

I am trying to cancel my TV service and go to internet only. I start a chat session to ask how do I do that. The chat directs me to schedule a callback, but it took forever to return, and when it did, it had a date of September 10th before they would speak to me!. This is crazy, I just want to drop my TV plan, it has become too expensive for those of us on fixed income. How can I get faster service to get this taken care of?

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XfinityThomasD

Official Employee

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2K Messages

1 hour ago

 

content_of_c Our team is available to help review your account and make plan changes right here. We would ask to move into a direct message so your personal info remains secure, so please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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