Trying to add unlimited data but getting message "Temporarily Unavailable"

Trying to add unlimited data to my account. I use my own modem so am looking for the +$30 per month option. I have seen other posts saying to DM ComcastMichael, but I can not seem to figure out how to direct message on here (?). Help! Need to get this added to my account as soon as possible.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Again

Expert

•

31.9K Messages

5 years ago

@milgauss19

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

0

XfinityMichaelC

Administrator

•

4.4K Messages

5 years ago

Greetings, @milgauss19! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to add unlimited data to your account. I would like to have a further look into this and get this resolved for you. Since you already send a PM, I will continue to assist you through there.

0

Customer Service

milgauss19

Trying to add unlimited data but getting message "Temporarily Unavailable"

Again

XfinityMichaelC

New to the Community?