Visitor
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1 Message
Trying to activate Peacock Premium but says it's linked to another account
I am trying to activate Peacock Premium that is included in my internet service (I have gotten several messages confirming this). When I log in to activate the subscription, it says my email address is linked to another account. I have recently moved and had Peacock included with service at a prior address. How do I unlink my Peacock account from the old address and activate it at my new address?
XfinitySean
Official Employee
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804 Messages
19 hours ago
Hi there user_2kgnkg, we appreciate you taking the time to reach out through the community forums! I'm sorry to hear that you lost access to your Peacock Premium service. The issue is likely due to your Xfinity ID still being attached to the account at your previous address. You should be able to unlink your previous account by following the steps listed on our support page covering how to Manage multiple accounts with your Xfinity ID in the section titled "Unlink accounts".
Please let us know if that does the trick!
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