3 Messages
Try to remove unlimited data from my internet plab
I want to remove unlimited data. I try to schedule call back but it’s always unavailable. I know I can do this by DM someone here? Though I don’t know where to find the DM icon.
3 Messages
I want to remove unlimited data. I try to schedule call back but it’s always unavailable. I know I can do this by DM someone here? Though I don’t know where to find the DM icon.
XfinityMarcos
Official Employee
•
2.4K Messages
11 months ago
Hey there SylviaBoom, I can definitely help with that change you're looking to make. I appreciate you trying those self-service options, but you've come to the right place to get this taken care of. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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