U

Visitor

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6 Messages

Monday, December 30th, 2024 1:07 AM

Trune on my cable box my bill is pay

Turn on my cable box I pay the bill last week at the Comcast store  four hundred dollars.In some odd sense, it was only supposed to be three, but I paid what was on the bill [Edit: PII]

Official Employee

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2.1K Messages

5 months ago

 

user_4bcffe Thanks for reaching out to us today! We can check on the status of your account. Please send us a direct message, so we can help! 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 
 

 

Visitor

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6 Messages

5 months ago

Ture on cable boxes back on paid four hundred and some odd dollars, and I has seventy three dollars in credit.Now turn the box back on Gloria 

Note: This comment was created from a merged conversation originally titled My cable box need trune back on

Visitor

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6 Messages

I do not owe you any money?I just looked and I had seventy three dollars in credit, so please turn my cable box back on [Edit:PII]

Official Employee

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2.2K Messages

 

user_4bcffe, Hi! We appreciate you greatly for that payment and for your time spent in reaching out. I definitely understand the importance of getting the video services working correctly after bringing the account current. We can help. To help with restoring the video service, please send us a direct message with your first/last name and full address 

by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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