Trune on my box on

Hi there, @user_4bcffe I hope you are having a good night. Since we are on a public forum for your security can you please delete your last post that has your address, name and phone number and send it to us in a DM so I can assist you further and get you taken care of.

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it