Visitor
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1 Message
TRULY MAD AT COMCAST [Edited]
For a person that works from home - your customer service is about as dismal as it gets. Calling in and getting an automation. The automated attendant stating you are aware of an outage and working to fix it asap… And then giving no option to speak to a customer service representative…. and then disconnecting the call…. COMPLETELY UNACCEPTABLE!! No text updates for over 7 hours. I can’t even call in to disconnect my service because automation hijacks the call with the outage in progress. Long tome Comcast customer has reached the end of his patience.
[Title Edited: "Inappropriate Language"]
XfinityVianney
Official Employee
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2.7K Messages
13 hours ago
Thank you for creating a new post. I understand you are experiencing a service interruption, and you haven't had any updates as of yet. Addtionally, when you give us a call, you aren't able to reach anyone directly. As someone who also works from home, I know what a headache this can be.
For updates, the best route is to check the status map or the Xfinity App, as you can read about here: https://www.xfinity.com/support/articles/check-service-outage. These are the same updates/notices we check on our end, so I don't have any new information outside what is provided in the app.
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