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user_iptfyg

1 Message

Saturday, November 11th, 2023 4:29 PM

Closed

Truck Hit Overhead Cable in Alley

Hi,

it appears a truck hit our cable line in the alley and it disrupted a couple houses. I think it’s a Xfinity line. It’s hanging roughly 7’ in the air in the alley and is a hazard.

Question

 • 

Updated 

2 years ago

61

1

0

XfinityRichard

Official Employee

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1.9K Messages

2 years ago

Hi there, @user_iptfyg ! Thank you so much for reaching out to your Digital Care team. I appreciate your patience while you waited to connect with me. Thank you so much for bringing that downline to our attention. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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