Visitor
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1 Message
Troubleshooting Upload Speed: Provisioning/Bootfile check for Enhanced Speed Tier
Hi there, I’m contacting support because I am not receiving the advertised upload speeds for my plan. I should be getting 250 Mbps upload, but I am consistently capped at 30-35 Mbps.
I am using an Xfinity XB8 Gateway, which I know is fully compatible with the Next Generation/Mid-Split speed increases. Given that my speeds are hitting a ceiling of 35 Mbps limit, it appears my Gateway hasn't been properly provisioned for the Enhanced Speed tier in my area.
Could you please re-provision my account and push the specific Mid-Split/Enhanced Speed configuration file to my XB8?
Thanks!
XfinityDuron
Official Employee
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638 Messages
16 hours ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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