Visitor

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1 Message

Monday, April 13th, 2026 11:14 AM

Troubleshoot

The service to fix the issue on line has been done over a week I keep going to correct different issues and I get a blank screen no response.

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Expert

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117.8K Messages

27 days ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.1K Messages

27 days ago

Thank you for getting this moved over EG, and hello user_sn3vah! I appreciate you bringing your concerns to our community, and we're here to help 👍 Above all, we never want your services to be offline or to be having consistent issues. In order for us to get a getter idea of where to start, do you mind providing a little more detail about the issue you're running into? Are these issues specifically with your internet service or cable as well?

 

Expert

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117.8K Messages

Quite welcome @XfinitySeth !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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