Trouble

Hello, @user_j674z4 thank you for reaching out over Xfinity Forums and want to ensure you're able to get assistance. Once you've signed up for the Xfinity WiFi pass it should have you create a Xfinity ID and log in: https://www.xfinity.com/learn/internet-service/wifi

I did want to help get the proper expectations set up that do this being a prepaid service our team doesn't support the WiFi pass, you will need to utilize the Xfinity chat support for assistance, you can scroll to the bottom of this article to initiate a chat: https://www.xfinity.com/support/articles/now-wifi-pass