Trouble with Service protection plan and Xfinity in general

The service protection plan we had for 10+ years was not canceled by us but by Xfinity themselves.  We pay $281 a month for top tier service. I went through a trying time recently trying to receive a credit for a service appointment which I finally got by talking to a Customer Service Manager (total time about 45 minutes).  I was told by that CS manager that we had canceled the service protection plan for our services and that it could not be given back each month.  We never canceled the service and they refused to put back the service protection plan each month so we have to endure this garbage every time we need a service appointment $100 a visit.

I am disabled and a veteran.  We have been a long time customer with Xfinity Comcast and whatever it was before for 30 years.  Fix this.  On top of this, the CS Manager suggested we drop cable TV and get Philo Tv instead.  Give me a break.  What gives you the right to cancel our service protection plan without our ok and start charging $100 a visit now.  Give us back the service protection plan we had before.  The CS manager told me that that plan was still covered for customers who did not cancel their service protection plan.  Very soon there will be other competition out there for Xfinity to go to instead of cable and internet and voice.

In the same period over last 10 years at the beginning we had the ultimate package which included highest internet, highest cable tv package with all the movie channels.  In the last 10 years little by little, XFINITY without notification dropped around 4 of the different premium movie channels which we were paying for and then charged us more for the total package.  The same CS manager told us oh well there was nothing we could do about that because somewhere in the fine print with our agreement it says that Xfinity can do this without notification.  And in addition, more premium channels in the future would also be dropped without notification without the price of the total package going down.  Not a good way to do business guys.  The same CS manager told us that streaming and not cable TV was going to be the way of the future. IE.. his suggestion to dump cable tv and sign up for philo tv.  Maybe its time I dig up the Xfinity vice-president office phone number I had from a few years back and have a chat with them.

You are literally going to put yourselves out of business if all of this is true.

Signed,

David

Was one of your most loyal customers!