Visitor
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1 Message
Trouble with move
I am trying to move my service to a new address, but the proper address does not appear in the drop down. Calling has been unhelpful. I need my new address added to your systems.
Visitor
•
1 Message
I am trying to move my service to a new address, but the proper address does not appear in the drop down. Calling has been unhelpful. I need my new address added to your systems.
XfinityChristy
Official Employee
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2K Messages
2 days ago
Hello, user_yp75w4! Thank you for reaching our via our Xfinity Community Forums. U'd be happy to help you check the status of your new address and assist with moving your services! To get started, please send me a direct message with your full name, your current address, and your future address. We'll then look into everything for you.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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