Trouble with installation

Respectfully, we have been waiting for over 3 weeks to have our newly constructed townhome wired after the serviceman initially came out and told us that the home was not wired for Internet and cable. I reached out to the property manager who contacted Comcast directly and was assured that they would be scheduling a construction team to come out and do the wiring shortly. Every time I contact Comcast, nobody has an answer as to when this construction team will be coming out to do the wiring installation. For whatever reason all of the other apartment homes have been wired, but they forgot to do my unit, these things happen, my problem is that we have been in touch multiple times over the weeks and have had no answer as to when this installation will take place. 

I have children that need to do their school work, and my teenage son in the upper class attends private school and needs to do a lot of work online that we are unable to complete without our Wi-Fi direct printer hooked up. 
I cannot work from home without our Internet installed, and it has become a tremendous burden for our family with no answers or end in sight. I am also looking to contact a regional manager to address this issue. I just don’t understand how all the other units have been wired, but how there is such a hold up with my unit? I am empathetic and understanding that it can take time to arrange a construction team to do the work, but we should have a date in the future not left, hanging in uncertainty not knowing when I will be able to resume my work, or when the children can pursue their studies.

We would greatly appreciate your correspondence regarding this matter. Thank you for your time and assistance.