Trouble watching Peacock.

We have been watching past episodes of different series on Peacock and it is getting very difficut to watch. The shows seem fine but every so many minutes the show will stop for what seems to be a commercial but sometimes the screen is blank for awhile as though it can't make up it's mind whether it is for a commercial or just a pause in the show. Very annoying. Also it plays the same commercials over and over again. Some of the commercials are even out of focus. We do have an X1 account and expect better quality. Any ideas what's going on?